JOB OVERVIEW

Technical Support for Service Delivery

• Provide ongoing technical support to transdisciplinary team members during assessment and intervention activities using the designated software/app platform.
• Ensure seamless functioning and accessibility of digital tools used in assessment and documentation procedures.
• Troubleshoot issues related to software/app functionality and resolve them promptly.

Software/application & System Management

• Collaborate with the software/app development team or vendor to enhance software/app features based on team needs.
• Assist in the customization or modification of the software/app interface, data collection fields, or reporting formats.
• Monitor performance and data integrity of the software/app during field use.

Development & Coding Support

• Use programming knowledge (e.g., Python, VB) to create scripts, automate data processing tasks, or develop tools to support team functions.
• Maintain and enhance existing in-house tools or platforms that aid in data-driven decision-making and report generation.

Training & Capacity Building

• Conduct training sessions for team members on using technology tools effectively.
• Develop user guides or quick-reference materials for software/app usage and troubleshooting.

Data & Documentation Support

• Ensure proper syncing, backup, and storage of data collected via the software/app.
• Support data export, cleaning, and preparation for reporting, analytics, or progress review meetings.

REQUIRED:

Education:

Bachelor’s degree or higher in Computer Science, Information Technology, or a related technical field.

Experience:

Minimum 4 to 5 years’ experience in similar field.

Technical Skills:

• Knowledge of website development and basic frontend/backend integration.
• Proficiency in programming languages such as Python and Visual Basic (VB); familiarity with JavaScript, SQL, or others.
• Experience with mobile/web software/app support or development.
• Basic knowledge of database management and APIs.
• Experience with Data Analysis and Data Visualization tools like Power BI, Tableau.
• Experience with educational or health-tech platforms is advantageous.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to explain technical concepts in simple terms to non-technical users.
• Organized and able to manage multiple tasks simultaneously.

If you feel you meet the above requirements, please send your CV to hr@alnoorpod.ae